now before I did anything I just pretended to and noted down the actions, then googled them.
sure enough a quick search of "computer phone scam"
revealed this article http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres
"The scam always starts the same way: the phone rings at someone's home, and the caller – usually with an Indian accent – asks for the householder, quoting their name and address before saying "I'm calling for Microsoft. We've had a report from your internet service provider of serious virus problems from your computer."
Dire forecasts are made that if the problem is not solved, the computer will become unusable.
The puzzled owner is then directed to their computer, and asked to open a program called "Windows Event Viewer". Its contents are, to the average user, worrying: they look like a long list of errors, some labelled "critical". "Yes, that's it," says the caller. "Now let me guide you through the steps to fixing it...
The company has noticed the problem. "Microsoft does not make unsolicited phone calls to help you fix your computer," it says on its website.
"If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.
Basically never trust cold calls or emails like this, if in doubt tell them you'll take it in to your computer technician to get checked.
and like the free laptops scam, just do a quick Google search of key words along with the word scam first, and or go to the official website (not one they tell you to go to.)